Gartner Research

Company Profile: Convergys Corporation

Published: 21 October 2002

ID: G00110473

Analyst(s): Debashish Sinha

Summary

Convergys is the largest integrated billing and contact center outsourcer in the world and positioning itself effectively to gain market share in a mature market.

Table Of Contents
  • Executive Summary
    • Study Objectives
    • Methodology
    • Study Highlights
    • Gartner Dataquest Perspective
  • Corporate Overview
    • Mission
    • Vision
    • Values
    • Key Information
    • Market Position and Strategy
    • Brand
  • Industry and Company Performance Analysis
    • Analysis of Financial Performance
    • Client Concentration
    • Recent Wins
  • Portfolio of Products and Services
    • Aligning Services to Gartner Dataquest's IT Services Map
    • Portfolio of Products and Services
    • Pricing Structure
    • Data Center Operations
    • Alliances
  • Key Initiatives for This Year
    • Development of Offshore Contact Center Outsourcing
    • Integrating Billing and Customer Management
    • Developing Process Consulting Expertise
  • Gartner Dataquest Perspective
    • Client Concentration
    • CMG
    • IMG
    • SWOT for IMG
  • Convergys Locations
    • CMG Contact Centers
  • Glossary of Terms

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