• IT Infrastructure - I&O Executives

    Save the Date for 2018

    Join us from 5 - 6 June 2018

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    New Skills on the Rise!

    Our new animated infographic, reveals how I&O professionals can address fundamental shifts in roles, skills and organizational culture

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    Infrastructure and Operations Leadership Vision for 2017

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    Get Smarter with Gartner

    From automation, agile I&O to cloud security and the latest trends. Keep up to date with recent articles.

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Beyond Business as Usual. Increase Relevance, Engage Change

IT Infrastructure & Operations (I&O) is a critical component for a healthy IT ecosystem. However, because of persistent and dynamic change, the efficacy of I&O is increasingly being viewed through the lens of business outcomes.  Each day, business users are demanding higher levels of support, speed and innovation. If I&O can’t deliver against these expectations, users can go elsewhere. Amid such rapid change and external pressure, how can IT leaders be clear about where the value of I&O resides? Join your peers at one of the most important gathering for I&O professionals.

The Summit is designed for individuals in the following roles:
Roles include:
  • Head of I&O
  • I&O Strategy and Planning
  • CIOs and CTOs
I&O Executive and Strategists
Roles Include:
  • IT Operations
  • IT Service Management
  • IT Service Delivery
  • IT Service Desk Manager
  • Application Management and Support 
  • DevOps
  • I&O Analytics and Artificial Intelligence
   driven Ops
IT Operations Management
Roles Include:
  • Director of IT Infrastructure
  • Director of Data Center
  • Network Manager
  • Comms Manager
  • Servers and Storage
  • Network and Communications
  • Infrastructure Architect 
Data Center & IT Infrastructure
Roles include:
Architects and Project Leaders involved in: 
  • Cloud
  • Mobile
  • IOT
  • Virtualization
  • End User Computing 
I&O Architects and Project Leaders

What You Will Learn

  • Rethink traditional paradigms. Take an outside-in approach to IT operations strategies across people, technology and processes.
  • Keep ahead of change. Evaluate emerging trends and assess when to incorporate them into your critical planning.
  • Learn more about DevOps: how to get started, how to scale and how to drive the right cultural changes required for success.
  • Discover the best ways to standardize and automate cloud services.
  • Ensure data security and privacy are aligned to your Cloud and DevOps initiatives.
  • Prepare for the impact of the Internet of Things (IoT). Focus on critical concerns such as scale and capacity, data analytics, service management, automation and more
  • Maximize the relevance of IT operations. Effectively link business and IT strategies and deepen the relationship with the business.
  • See how to use Algorithmic IT Operations platforms (AIOps) to provide new insight into both business execution and IT operations.
  • Embrace new strategies to meet the challenges of talent management within a rapidly changing IT operations environment.

Features & Benefits

  • Gartner Analyst Sessions: Gartner analysts presenting select research, targeted to your priorities
  • Gartner Analyst One-on-One Meetings: Sit privately for 30 minutes with a Gartner analyst specializing in a topic you'd like to discuss. 
  • Analyst-User Roundtables: Hear how your colleagues from various industries tackle problems similar to yours. 
  • End-User Case Studies: We invite a number of end users to personally present leading-edge case studies and answer questions. 
  • Workshops: Intimate workshops provide an opportunity to drill down on specific "how to" topics in a small group environment. 
  • Exhibitor access: Exclusive access to select exhibitors to make informed decisions. 
  • Solution Provider Sessions: Sponsor-led sessions feature some of the market's most fascinating solutions.  
  • Face-to-Face Sponsor Meetings: Discuss your technology requirements with qualified solution providers. 
  • Group Rate Discount: Maximize your learning by attending as a group. Find out more
  • Network with Peers: Hundreds of senior business and IT leaders will convene to interact and share their knowledge and objectives. 


Frequently Asked Questions

Get answers to your questions here




Our 2018 agenda will feature tracks covering your biggest IT infrastructure and operations challenges and priorities.  Drill down on your hottest topics on the basis of your role, experience level and key focus

2017 Tracks

  • Emerging Trends in Operations
  • Leadership & Strategy
  • DevOps & Agile in IT Operations
  • Optimize IT Operations
  • Cloud & Virtualization

Virtual Tracks:
  • Security in IT Operations - These sessions will provide insight into common security concerns within IT operations.
  • Digital Workplace - These sessions will provide insight into how prepare IT operations to support an evolving digital workplace. 
  • Cost Optimization - These sessions will provide insight for I&O leaders on where opportunities for cost optimizations lie.
  • Bimodal - These sessions will help I&O leaders understand the impact of bimodal on their operations

2017 Hot Topics

  • Data security and privacy aligned to Cloud and DevOps
  • Driving a more agile, effective I&O organization; talent management
  • Using automation for a more efficient organization
  • Articulating worth through business value dashboards
  • DevOps strategies
  • Service brokering
  • The impact of algorithmic IT operations (AIOps) on monitoring approaches
  • Scaling for business acumen
  • IT operations and the Internet of Things (IoT)
  • Software-defined infrastructure
  • Managing virtual assets and effectively leveraging containers
  • Tooling and process strategies, and much more
"The Gartner Summit provided me with a great opportunity to embed myself in futures and strategy and develop my thinking further."

- IT Infrastructure & Operations Manager Calor Gas LTD

“I have been truly impressed with the summit, in particular the amount of information that I found relevant to my role as well as the overall professionalism of the event and its logistics. This is the first Gartner Summit that I have attended but it certainly is not the last one”

- Attendee from A. Schulman

“This conference provided me great inspiration for DevOps and for mode 2 of the IT services initiatives. I am sure I will invest my time to perform Gartner researches as I understand more about Gartner now.”

- Attendee from GSK

“It is a fantastic event giving an opportunity to collect future oriented ideas, networking and learning.”

- Attendee from ERGO IT

“Great event as always with high quality of speakers and up to date topics. Helps us to make decisions in the right direction.”

- Attendee from Merck KGaA

“Mode 1 and Mode 2. Gartner Events clarify my mind about these new words and IT Operation. Fantastic Networking opportunities.”

- Attendee from Airbus

“The event was a very good experience where I started to collaborate with many IT experts from different countries. The event also showed me the latest IT trends.”

- Attendee from Commercial International Bank

Optimize Your Attendance

You'll be able to add these Gartner exclusives to your agenda:

  • Admission to all Keynote sessions
  • Gartner Analyst One-on-Ones*
  • Analyst User RoundTables*
  • Workshops*
  • End-User Case Studies
  • Solution Provider Showcase
  • Reception and Evening Entertainment
  • Breakfast, Lunch, Snacks
  • First Time Attendee Orientation Program

*  Please note: Places are limited and registration is required - first come first served basis


Join us and you'll hear from inspirational guest keynote speakers, Gartner-invited end-user case study speakers – real practitioners with real-world knowledge and Gartner analysts – the foremost experts in their areas of focus. 

Top 2017 Speakers

  • Vivek Bhalla
    Vivek Bhalla

    Research Director


  • Chris Matchett
    Chris Matchett

    VP Distinguished Analyst


  • Ian Head
    Ian Head

    Research Director


  • Simon Mingay
    Simon Mingay

    Research VP


  • Milind Govekar
    Milind Govekar

    Managing VP


What We Hear About Our Speakers

"Great to meet the analysts and my peers to discuss today's biggest challenges in person."

- IT Operations Manager, LST IT

"Excellent event with lots of content that is very useful to the projects that I am involved in as well as challenging being forced by my team."

- Infrastructure and Operations Manager, Norma Group

"It's great to pause, reflect and catch up on several I&O topics. Great ROI on my time!"

- Executive Director, Global IT Operation Services, Celgene International


Meet the Solution Providers at the Forefront of I&O

The Gartner IT Infrastructure & Operations Management Summit will help you develop a "short list" of technology and service providers who can meet your particular needs. You'll receive exclusive access to some of the world's leading technology and service providers in a variety of settings.

  • Learn more about the exhibitor experience. 
  • Contact us to learn more about opportunities to exhibit. 
  • Find out how you can interact with our exhibitors

Become an Exhibitor

Take Your Place Among Technology's Key Players

Join us now


Exhibitor Interactions

Read more about how you can interact with our exhibitors

Venue & Travel

Berlin, Germany


Kap Europa
Messe Frankfurt Venue GmbH
Ludwig-Erhard-Anlage 1
Frankfurt, Germany - 60327


A limited number of rooms have been held at Estrel Berlin for attendees of the IT Infrastructure & Operations Management Summit. There  will be special promotional Gartner rates available closer to the Summit

Accommodations & Privacy Advisory

Gartner has been made aware that service providers, such as Exhibition Housing Management, have contacted a number of individuals who are attending our conference to offer hotel reservation services and/or sell copies of the confidential attendee list.  

Please note that Gartner has NOT authorized them, or anyone else, to contact attendees on our behalf, nor does Gartner share/sell attendee contact information to anyone.  

Learn more on how to protect yourself from scamming attempts.