• IT Infrastructure - I&O Executives

    2018 Agenda Now Live

    Covering your hottest topics including: DevOps, BiModal, Automation, Cloud Computing and more!

    View Now
  • IT Infrastructure - I&O Executives

    Are you facing challenges becoming more agile?

    Here is a 5 Step list to help your team get started

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  • IT Infrastructure - I&O Executives

    At the Crossroads: Agility, Innovation, Transformation

    5 Dedicated summit tracks tailored to 2018's top challenges 

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  • IT Infrastructure - I&O Executives

    Q&A covering emerging trends, cloud, automation, DevOps and more...

    Get answers to all your infrastructure and operations questions from two Gartner analysts 

    View full Q&A

At the Crossroads: Agility, Innovation, Transformation

Right now, the road to digital transformation runs through IT Infrastructure and Operations. The adoption of fast-evolving technologies, methodologies, and tools have not only created new capabilities, but have become a catalyst for innovation across the enterprise.  

Join us at this year’s most important IT infrastructure and operations summit where you will learn how to:

  • Alter the I&O landscape with AI, IoT, Automation and Edge Computing
  • Lead your organization through the cultural and organizational changes necessary to support I&O in a digital business
  • Develop strategies to benefit from AIOps and Robotic, Intelligent, Smart Automation
  • Take the right steps to ensure you are GDPR compliant
  • Balance the risks and opportunities of Public Cloud, IoT & Blockchain
  • Develop the skills you will need as an I&O leader of the future
  • Discover how to seamlessly integrate Security Into DevOps

View the 2018 Conference Agenda
See our recommended sessions on your hottest topics 

The Summit is designed for individuals in the following roles:
Roles include:
  • Head of I&O
  • I&O Strategy and Planning
  • CIOs and CTOs
I&O Executive and Strategists
Roles Include:
  • IT Operations
  • IT Service Management
  • IT Service Delivery
  • IT Service Desk Manager
  • Application Management and Support 
  • DevOps
  • I&O Analytics and Artificial Intelligence
   driven Ops
IT Operations Management
Roles Include:
  • Director of IT Infrastructure
  • Director of Data Center
  • Network Manager
  • Comms Manager
  • Servers and Storage
  • Network and Communications
  • Infrastructure Architect 
Data Center & IT Infrastructure
Roles include:
Architects and Project Leaders involved in: 
  • Cloud
  • Mobile
  • IOT
  • Virtualization
  • End User Computing 
I&O Architects and Project Leaders

What You Will Learn

  • Rethink traditional paradigms. Take an outside-in approach to IT operations strategies across people, technology and processes.
  • Keep ahead of change. Evaluate emerging trends and assess when to incorporate them into your critical planning.
  • Learn more about DevOps: how to get started, how to scale and how to drive the right cultural changes required for success.
  • Discover the best ways to standardize and automate cloud services.
  • Ensure data security and privacy are aligned to your Cloud and DevOps initiatives.
  • Prepare for the impact of the Internet of Things (IoT). Focus on critical concerns such as scale and capacity, data analytics, service management, automation and more
  • Maximize the relevance of IT operations. Effectively link business and IT strategies and deepen the relationship with the business.
  • See how to use Algorithmic IT Operations platforms (AIOps) to provide new insight into both business execution and IT operations.
  • Embrace new strategies to meet the challenges of talent management within a rapidly changing IT operations environment.

Features & Benefits

  • Gartner Analyst Sessions: Gartner analysts presenting select research, targeted to your priorities
  • Gartner Analyst One-on-One Meetings: Sit privately for 30 minutes with a Gartner analyst specializing in a topic you'd like to discuss. 
  • Analyst-User Roundtables: Hear how your colleagues from various industries tackle problems similar to yours. 
  • End-User Case Studies: We invite a number of end users to personally present leading-edge case studies and answer questions. 
  • Workshops: Intimate workshops provide an opportunity to drill down on specific "how to" topics in a small group environment. 
  • Exhibitor access: Exclusive access to select exhibitors to make informed decisions. 
  • Solution Provider Sessions: Sponsor-led sessions feature some of the market's most fascinating solutions.  
  • Face-to-Face Sponsor Meetings: Discuss your technology requirements with qualified solution providers. 
  • Group Rate Discount: Maximize your learning by attending as a group. Find out more
  • Network with Peers: Hundreds of senior business and IT leaders will convene to interact and share their knowledge and objectives. 


Frequently Asked Questions

Get answers to your questions here




Our 2018 agenda will feature tracks covering your biggest IT infrastructure and operations challenges and priorities.  Drill down on your hottest topics on the basis of your role, experience level and key focus.

Agenda Items:

  • Latest Research:

Want to keep updated as we progress with our 2018 I&O Summit?

2018 Tracks

  • A. Cloud and Automation
  • B. Optimize IT Operations
  • C. DevOps and Agile IT Infrastructure and Operations
  • D. Emerging Trends in IT Operations
  • E. Leadership and Strategies

Spotlights (These tracks showcase a selection of sessions from across the agenda based on the topics below):
  • Security and Risk
  • Cost Optimization
  • ITSM
  • Bimodal IT

NEW for 2018Senior Leadership Circle

View full track descriptions 

2018 Hot Topics

  • Aligning IT operations and business strategy
  • Transforming IT Operations Teams
  • Cloud Computing
  • Collaboration across IT Operations
  • Cloud Migration
  • Best practices for ITSM/ITFM
  • DevSecOps
  • I&O Automation
  • Data residency and regulations
  • Emerging I&O trends (IOT, Edge Computing etc…)
  • I&O Leadership strategies
  • AI Everywhere
  • Storage Scenario
  • The impact of digital business on I&O
"The Gartner Summit provided me with a great opportunity to embed myself in futures and strategy and develop my thinking further."

- IT Infrastructure & Operations Manager Calor Gas LTD

“I have been truly impressed with the summit, in particular the amount of information that I found relevant to my role as well as the overall professionalism of the event and its logistics. This is the first Gartner Summit that I have attended but it certainly is not the last one”

- Attendee from A. Schulman

“This conference provided me great inspiration for DevOps and for mode 2 of the IT services initiatives. I am sure I will invest my time to perform Gartner researches as I understand more about Gartner now.”

- Attendee from GSK

“It is a fantastic event giving an opportunity to collect future oriented ideas, networking and learning.”

- Attendee from ERGO IT

“Great event as always with high quality of speakers and up to date topics. Helps us to make decisions in the right direction.”

- Attendee from Merck KGaA

“Mode 1 and Mode 2. Gartner Events clarify my mind about these new words and IT Operation. Fantastic Networking opportunities.”

- Attendee from Airbus

“The event was a very good experience where I started to collaborate with many IT experts from different countries. The event also showed me the latest IT trends.”

- Attendee from Commercial International Bank

Optimize Your Attendance

You'll be able to add these Gartner exclusives to your agenda:

  • Admission to all Keynote sessions
  • Gartner Analyst One-on-Ones*
  • Analyst User RoundTables*
  • Workshops*
  • End-User Case Studies
  • Solution Provider Showcase
  • Reception and Evening Entertainment
  • Breakfast, Lunch, Snacks
  • First Time Attendee Orientation Program

*  Please note: Places are limited and registration is required - first come first served basis


Join us and you'll hear from inspirational guest keynote speakers, Gartner-invited end-user case study speakers – real practitioners with real-world knowledge and Gartner analysts – the foremost experts in their areas of focus. 

Featured Speakers


Meet the Solution Providers at the Forefront of I&O

The Gartner IT Infrastructure & Operations Management Summit will help you develop a "short list" of technology and service providers who can meet your particular needs. You'll receive exclusive access to some of the world's leading technology and service providers in a variety of settings.

  • Learn more about the exhibitor experience. 
  • Contact us to learn more about opportunities to exhibit. 
  • Find out how you can interact with our exhibitors




Become an Exhibitor

Take Your Place Among Technology's Key Players

Join us now


Exhibitor Interactions

Read more about how you can interact with our exhibitors

Venue & Travel

Frankfurt, Germany


Kap Europa
Messe Frankfurt Venue GmbH
Ludwig-Erhard-Anlage 1
Frankfurt, Germany - 60327


A limited number of rooms have been held for attendees of the IT Infrastructure & Operations Management Summit. There below is the special promotional Gartner rate available:

The Movenpick Frankfurt
Standard Room - €210 per night (Includes Breakfast)*
*Please note that these rates are based on single occupancy and includes VAT.   There is a minimum booking of 2 night stay.
In order to secure accommodation at the preferred rate you can either e-mail your request to hotel.frankfurtcity.reservierung@movenpick.com  or call the Movenpick in-house reservations office on 0049 69 788 075 828.
Please quote Gartner and use the Block ID 178755 when making your booking.

The Maritim Frankfurt 
Standard Room - €247 per night (Includes Breakfast)*
*Please note that these rates are based on single occupancy and includes VAT.  
In order to secure accommodation at the preferred rate please click on the below link:
Click here for Deutsch
Click here for English

Accommodations & Privacy Advisory

Gartner has been made aware that service providers, such as Exhibition Housing Management, have contacted a number of individuals who are attending our conference to offer hotel reservation services and/or sell copies of the confidential attendee list.  

Please note that Gartner has NOT authorized them, or anyone else, to contact attendees on our behalf, nor does Gartner share/sell attendee contact information to anyone.  

Learn more on how to protect yourself from scamming attempts.