• I&O Executives

    2017 Summit Highlights

    Take a look at our 2017 trip report infographic for more details on who attended, key takeaways and what people were talking about. 

    View trip report
  • I&O Executives

    Stop Dreaming!

    I&O Automation: Why wait for the lone ranger when you can start fixing things today?

    View infographic
  • I&O Executives

    Save the date for 2018

    Mark your calendar: May 15-17 in Orlando! 

    Sign-up to stay informed

At the Crossroads of Change: Agility, Innovation & Transformation

Right now, the road to digital transformation runs through IT Operations. The adoption of fast-evolving technologies, methodologies, and tools have not only created new capabilities, but have become a catalyst for innovation across the enterprise.  Join your peers at this year’s most important IT operations summit.

  • Achieving scale with DevOps, Cloud and Automation 
  • Evaluate emerging trends in  IT operations
  • Learn how to align and integrate security and privacy with cloud and DevOps

The Summit is designed for individuals in the following roles:
Roles Include:
  • IT Operations Management
  • IT Infrastructure
  • IT Service Management
  • DevOps
  • Enterprise and IT Architecture
  • Quality/Service Management
IT Operations Management
Roles Include:
  • Desktop Engineering & Operations
  • End User Computing
  • Client Computing Operations
  • Cloud Strategy
  • Cloud Operations
  • Enterprise Mobility
Cloud Operations
Roles include:
  • Digital Workplace Strategy
  • IT Service Desk/Support
  • Networking
  • Enterprise Mobility
  • Network Services
  • Application Management
  • Change Management
  • Capacity Planning
  • Business Continuity and Disaster Recovery
IT Service Support

What You Will Learn

  • Rethink traditional paradigms. Take an outside-in approach to IT operations strategies.
  • Keep ahead of change. Evaluate emerging trends and assess when, and how to incorporate them into your critical planning.
  • Learn more about DevOps: how to get started, how to scale and how to drive the right cultural changes required for success.
  • Discover the best ways to standardize automate and leverage cloud services.
  • Ensure data security and privacy are aligned to your Cloud and DevOps initiatives.
  • Maximize the relevance of IT operations. Effectively link business and IT strategies and deepen the relationship with the business.
  • See how to use Algorithmic IT Operations platforms (AIOps) to provide new insight into both business execution and IT operations.
  • Embrace new strategies to meet the challenges of talent management including people and organizational improvements within a rapidly changing IT operations environment.
  • Use business value dashboards to effectively articulate the business value IT operations contributes
  • Find innovative ways to measurably optimize IT costs.

Hear what attendees have said about what they learned. 
Top 10 reasons why you should attend a Gartner event


Features & Benefits

  • Experience Unbiased Content: Have access to unbiased enriching content provided by Gartner analysts in private one-on-one sessions and Gartner Analyst lead sessions 
  • Solution Provider Sessions: Sponsor-led sessions feature some of the market's most fascinating solutions. 
  • Network with Peers: Hundreds of senior business and IT leaders will convene to interact and share their knowledge and objectives.
  • Group Rate Discount: Maximize your learning by attending as a group. Get more details here.

Learn more about our exclusive session types

Frequently Asked Questions

Get answers to your questions here


Our 2018 Gartner IT Operations Strategies & Solutions Summit agenda is not finalized yet. To get an idea of the type of content you can expect to see in the meantime, check out these materials from last year's conference. 

2018 Tracks

  • Cloud & Automation
  • Optimize IT Operations
  • DevOps & Agile IT Operations
  • Emerging Trends in IT Operations
  • Leadership & Strategies

Spotlight Tracks
These tracks showcase a selection of sessions from across the agenda based on the topics below:
  • Security & Risk 
  • ITSM (IT Service Management) 
  • Bimodal IT
  • Cost Optimization

2017 Summit Hot Topics

  • Achieving scale with DevOps, Cloud and Automation 
  • Implementing and operating private, public, hybrid cloud and cloud management platforms
  • Redefining roles in IT operations Management
  • DevOps principles and practices
  • Aligning and integrating security and privacy with cloud and DevOps
  • ITSM tools and processes
  • Leveraging the new role of I&O Versatilist
  • Evaluating the impact of new and emerging technologies: AI, Blockchain, Edge, Internet of Things 
"This is my first Gartner event and it has been eye-opening and horizon-broadening. The concepts and ideas presented are cutting-edge and relevant across all levels of the IT organization. The information is presented in meaningful context and every session has been thought-provoking."

- Paul Okimura, AVP & Manager Bank of Hawaii

"The Summit is a great opportunity to network with peers. So much information and insight on the latest trends and expert research into the future of IT and business."

- Neil Scavelli, Security Analyst Sarasota County Government

"Gartner conferences allow a lot of passionate people to share theory as well as application. Being able to understand lessons from the analyst and talk with peers that have gone through the same thing is invaluable."

- Kristi Woodwick, Manager, Web Delivery Patterson Companies

Optimize Your Attendance

You'll be able to add these Gartner exclusives to your agenda:

  • Admission to all Keynote sessions
  • Gartner Analyst One-on-Ones*
  • Analyst User RoundTables*
  • Workshops*
  • End-User Case Studies
  • Solution Provider Showcase
  • Reception and Evening Entertainment
  • Breakfast, Lunch, Snacks
  • First Time Attendee Orientation Program

Sign-up to be among the first to receive our 2018 Agenda

*  Please note: Places are limited and registration is required - first come first served basis


Join us and you'll hear from inspirational guest keynote speakers, Gartner-invited end-user case study speakers – real practitioners with real-world knowledge and Gartner analysts – the foremost experts in their areas of focus. 

Top 2017 Speakers

  • Thomas Bittman
    Thomas Bittman

    Vice President

    Gartner Research

  • Katherine Lord
    Katherine Lord


    Gartner Research

  • Jeffrey M. Brooks
    Jeffrey M. Brooks

    Managing VP

    Gartner Research

What to Expect in 2018

Hank Marquis
Hank Marquis

Research Director and Conference Chair, Gartner

Leaders like you are being challenged every day to bring fresh thinking to the IT operations space as traditional technologies and operating models grow obsolete. Transformation, acquisition and retention of the right people are crucial to your success.
Join us and gain insight today’s hottest topics including DevOps, bimodal IT, I&O automation, implementing clouds, managing mobility and demonstrating business value.

What We Hear About Our Speakers

"A very professional event that allows the opportunity to step out of the day to day grind and focus on innovation and self improvement."

- Dan Hornschuch, Manager, Data Center & System Engineering Legacy Health

"I really liked the diversity of speaker background and the way they linked their experience to information technology."

- Khaled Khateeb, System Manager IT Infrastructure Saudi Airlines

"Partnerships between business and IT are so important that every bit of advice is helpful."

- Laura Cassily, Sr. Manager Engineering & Software Development Fidelity


Meet the Solution Providers at the Forefront of I&O

Gartner IT Operations Strategies & Solutions Summit 2018 will help you develop a "short list" of technology and service providers who can meet your particular needs. You'll receive exclusive access to some of the world's leading technology and service providers in a variety of settings.

  • For Exhibitors: Learn more about the exhibitor experience. 
  • For Attendees: Learn about the innovative solutions that will add the most value to your business.
  • Contact us to learn more about opportunities to exhibit. 



Become an Exhibitor

Take Your Place Among Technology's Key Players

Join us now


Exhibitor Interactions

Read more about how you can interact with our exhibitors

Venue & Travel

Orlando, FL


Hilton Orlando
6001 Destination Parkway
Orlando, FL, United States - 32819


Gartner is please to offer a discounted rate for attendees. Please check back for additional details. 

Accommodations & Privacy Advisory

Gartner has been made aware that service providers, such as Exhibition Housing Management, have contacted a number of individuals who are attending our conference to offer hotel reservation services and/or sell copies of the confidential attendee list. 
Please note that Gartner has NOT authorized them, or anyone else, to contact attendees on our behalf, nor does Gartner share/sell attendee contact information to anyone. 
Learn more on how to protect yourself from scamming attempts.