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Gartner I&O Conference

Gartner IT Operations Strategies & Solutions Summit

15 - 17 May 2018 | Orlando, FL

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    • 5 Steps to I&O Agile
    • Cloud Infrastructure
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    • 12 Steps to Excellence in AI
    • Sessions By Top Priority
    • IO Automation
  • Why Attend
  • Agenda
  • Speakers
  • Exhibitors
  • Venue & Travel
  • Community
  • Convince Your Boss Materials
  • First-Time Attendees
  • Alumni
  • Group Rate Discount
  • FAQs
  • 2018 Summit Tracks
  • 5 Steps to I&O Agile
  • Cloud Infrastructure
  • Leadership and Strategy Webinar
  • I&O Events around the Globe
  • Media Partnerships
  • 12 Steps to Excellence in AI
  • Sessions By Top Priority
  • IO Automation
  • I&O Executives

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    Gartner Analysts Hank & Chris share insights into this year's agenda

    Read the full Q&A transcript

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At the Crossroads of Change: Agility, Innovation & Transformation

Right now, the road to digital transformation runs through IT Operations. The adoption of fast-evolving technologies, methodologies, and tools have not only created new capabilities, but have become a catalyst for innovation across the enterprise.  Join your peers at this year’s most important IT operations summit. At this year's summit learn: 
 

  • How to achieve scale with DevOps, Cloud and Automation 
  • New trends and techniques in l&O leadership and strategy
  • Emerging trends in I&O including: Blockchain, DevSecOps, AI and IoT
  • How to redefine roles in IT operations Management

View the 2018 summit agenda to find the sessions that align to the top issues you are facing in 2018.

Hear from conference chair Hank Marquis on why this is a must attend event for IT Operations professionals! 

The Summit is designed for individuals in the following roles:
Roles Include:
  • IT Operations Management
  • IT Infrastructure
  • IT Service Management
  • DevOps
  • Enterprise and IT Architecture
  • Quality/Service Management
IT Operations Management
Roles Include:
  • Desktop Engineering & Operations
  • End User Computing
  • Client Computing Operations
  • Cloud Strategy
  • Cloud Operations
  • Enterprise Mobility
Cloud Operations
Roles include:
  • Digital Workplace Strategy
  • IT Service Desk/Support
  • Networking
  • Enterprise Mobility
  • Network Services
  • Application Management
  • Change Management
  • Capacity Planning
  • Business Continuity and Disaster Recovery
IT Service Support

What You Will Learn


  • Keep ahead of change. Evaluate emerging trends and assess when, and how to incorporate them into your critical planning.
  • Learn more about DevOps: how to get started, how to scale and how to drive the right cultural changes required for success.
  • Discover the best way to achieve scale between cloud, DevOps and automation 
  • Evaluate emerging trends: DevSecOps, Blockchain, AI, IoT and more 
  • Ensure data security and privacy are aligned to your Cloud and DevOps initiatives.
  • Maximize the relevance of IT operations. Effectively link business and IT strategies and deepen the relationship with the business.
  • See how to use Algorithmic IT Operations platforms (AIOps) to provide new insight into both business execution and IT operations.
  • Embrace new strategies to meet the challenges of talent management including people and organizational improvements within a rapidly changing IT operations environment.
  • Use business value dashboards to effectively articulate the business value IT operations contributes
  • Find innovative ways to measurably optimize IT costs.

Hear what attendees have said about what they learned. 
Top 10 reasons why you should attend a Gartner event


 

Features & Benefits


  • Experience Unbiased Content: Have access to unbiased enriching content provided by Gartner analysts in private one-on-one sessions and Gartner Analyst lead sessions. View analyst focus areas.  
  • Solution Provider Sessions: Sponsor-led sessions feature some of the market's most fascinating solutions. 
  • Network with Peers: Hundreds of senior business and IT leaders will convene to interact and share their knowledge and objectives.
  • Group Rate Discount: Maximize your learning by attending as a group. Build Your I&O Dream Team
  • Are you a senior leader? See if you qualify for our Senior Leadership Circle

Learn more about our exclusive session types

What's Included


  • Two Gartner Analyst One-on-One Meetings
  • Analyst-user roundtables
  • Contract Negotiation Clinics
  • Solution Showcase
  • Networking breakfasts, lunches and receptions
  • Agenda planning through Events Navigator
  • Interactive workshops
  • Special benefits for alumni

Frequently Asked Questions


Get answers to your questions here
                 
​                     
         


Agenda

Our 2018 Gartner IT Operations Strategies & Solutions Summit agenda is now live! Drill down by track or session type to help tailor your agenda. 
 

  • View the 2018 summit agenda
  • Who attended in 2017? See a sample list of organizations that were on-site
  • View the agenda at a glance for this year's summit
  • Hear from inspiring Guest & Gartner Keynotes. View speakers. ​
  • Build Your I&O Dream Team - who should be apart of your team?
  • Download the 2018 summit brochure for a full list of features, speakers and benefits of attending

 

2018 Tracks

  • Cloud & Automation
  • Optimize IT Operations
  • DevOps & Agile IT Operations
  • Leadership and Strategy 
  • Emerging Trends in IT Operations

Spotlight Tracks
These tracks showcase a selection of sessions from across the agenda based on the topics below:
  • Security & Risk 
  • ITSM (IT Service Management) 
  • Bimodal IT
  • Cost Optimization

NEW for 2018: Senior Leadership Circle

View full track descriptions

2018 Summit Hot Topics

  • Achieving scale with DevOps, Cloud and Automation 
  • Implementing and operating private, public, hybrid cloud and cloud management platforms
  • Redefining roles in IT operations Management
  • DevOps principles and practices
  • Aligning and integrating security and privacy with cloud and DevOps
  • ITSM tools and processes
  • Leveraging the new role of I&O Versatilist
  • Evaluating the impact of new and emerging technologies: AI, Blockchain, Edge, Internet of Things 

Recommended Sessions by Industry

  • Manufacturing Industry
  • Financial Services
  • Public Sector 
  • Healthcare  

In addition we have recommeded sessions for:
  • Alumni
  • First Timer
"This is my first Gartner event and it has been eye-opening and horizon-broadening. The concepts and ideas presented are cutting-edge and relevant across all levels of the IT organization. The information is presented in meaningful context and every session has been thought-provoking."

- Paul Okimura, AVP & Manager Bank of Hawaii

"The Summit is a great opportunity to network with peers. So much information and insight on the latest trends and expert research into the future of IT and business."

- Neil Scavelli, Security Analyst Sarasota County Government

"Gartner conferences allow a lot of passionate people to share theory as well as application. Being able to understand lessons from the analyst and talk with peers that have gone through the same thing is invaluable."

- Kristi Woodwick, Manager, Web Delivery Patterson Companies

Optimize Your Attendance


You'll be able to add these Gartner exclusives to your agenda:

  • Admission to all Keynote sessions
  • Gartner Analyst One-on-Ones*
  • Analyst User RoundTables*
  • Workshops*
  • End-User Case Studies
  • Solution Provider Showcase
  • Reception and Evening Entertainment
  • Breakfast, Lunch, Snacks
  • First Time Attendee Orientation Program

*  Please note: Places are limited and registration is required - first come first served basis



Get the Latest Info

Stay up to date with the latest announcements including Keynotes, Updated Agendas, Research & more

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Speakers

Join us and you'll hear from inspirational guest keynote speakers, Gartner-invited end-user case study speakers – real practitioners with real-world knowledge and Gartner analysts – the foremost experts in their areas of focus. 

Keynotes

Mike Abrashoff
Mike Abrashoff

Former Commander, USS Benfold & Author

Thomas J. Bittman
Thomas J. Bittman

VP Distinguished Analyst
Gartner

David J. Cappuccio
David J. Cappuccio

VP Distinguished Analyst
Gartner

Eric Cole
Eric Cole

Thought Leader and Nationally Recognized Industry Expert on Cyber Security

Sanjit Ganguli
Sanjit Ganguli

Research Director
Gartner

Kenneth Gonzalez
Kenneth Gonzalez

Research Director
Gartner

Milind Govekar
Milind Govekar

Research VP
Gartner

Hank Marquis
Hank Marquis

Research Director
Gartner

George Spafford
George Spafford

Research Director
Gartner

Guest Speakers

Cheryl Cran
Cheryl Cran

Author, Consultant, Leadership speaker, CEO
Evolutionary Business Solutions Inc.

Gartner Analysts & Speakers

Daniel Barros
Daniel Barros

Research Director

Diane Berry
Diane Berry

Research VP

Thomas J. Bittman
Thomas J. Bittman

VP Distinguished Analyst

Mindy Cancila
Mindy Cancila

Managing VP

David J. Cappuccio
David J. Cappuccio

VP Distinguished Analyst

Ronni J. Colville
Ronni J. Colville

Managing VP

Terrence Cosgrove
Terrence Cosgrove

Research VP

Chirag Dekate
Chirag Dekate

Research Director

Paul Delory
Paul Delory

Research Director

Rich Doheny
Rich Doheny

Sr Research Analyst

Colin Fletcher
Colin Fletcher

Research Director

Sanjit Ganguli
Sanjit Ganguli

Research Director

Kenneth Gonzalez
Kenneth Gonzalez

Research Director

Milind Govekar
Milind Govekar

Research VP

Ian Head
Ian Head

Research Director

Ed Holub
Ed Holub

Research VP

Mark Horvath
Mark Horvath

Research Director

Christopher Little
Christopher Little

Research Director

Scot MacLellan
Scot MacLellan

Research Director

Hank Marquis
Hank Marquis

Research Director

Chris Matchett
Chris Matchett

Principal Research Analyst

Robert Naegle
Robert Naegle

Research VP

Charley Rich
Charley Rich

Research Director

Chris Silva
Chris Silva

Research Director

Dennis Smith
Dennis Smith

Research VP

George Spafford
George Spafford

Research Director

Roger Williams
Roger Williams

Research Director

Exhibitors

Meet the Solution Providers at the Forefront of I&O

Gartner IT Operations Strategies & Solutions Summit 2018 will help you develop a "short list" of technology and service providers who can meet your particular needs. You'll receive exclusive access to some of the world's leading technology and service providers in a variety of settings.
 

  • For Exhibitors: Learn more about the exhibitor experience. 
  • For Attendees: Learn about the innovative solutions that will add the most value to your business.

Platinum


Silver


Become an Exhibitor


Take Your Place Among Technology's Key Players

Join us now

 

Exhibitor Interactions


Read more about how you can interact with our exhibitors

Venue & Travel

Orlando, FL

Venue


 

View Map

Hilton Orlando
6001 Destination Parkway
Orlando, FL, United States - 32819


Accommodations

At this time, the Gartner hotel reservation site is closed. If you need to make a new reservation, or change or cancel an existing reservation, please contact the hotel directly starting on Friday, April 13, 2018 and reference the “Gartner IT Operations Strategies & Solutions Summit.”
 
Hilton Orlando
Reservations: 407-313-4300
  
For more information please reference our FAQ document.

Accommodations & Privacy Advisory


Gartner has been made aware that service providers, such as Exhibition Housing Management, have contacted a number of individuals who are attending our conference to offer hotel reservation services and/or sell copies of the confidential attendee list. 
Please note that Gartner has NOT authorized them, or anyone else, to contact attendees on our behalf, nor does Gartner share/sell attendee contact information to anyone. 
Learn more on how to protect yourself from scamming attempts. 


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Agenda
Close
Filter By:
  • Track
    • Tracks: Track A: Cloud and Automation
    • Tracks: Track B: Optimize IT Operations
    • Tracks: Track C: DevOps and Agile in IT Operations
    • Tracks: Track D: Leadership and Strategy
    • Tracks: Track E: Emerging Trends in IT Operations
    • Spotlight Tracks: Spotlight Track: Cost Optimization
    • Spotlight Tracks: Spotlight Track: Bimodal IT
    • Spotlight Tracks: Spotlight Track: IT Service Management
    • Spotlight Tracks: Suggested Agenda: First Timers
    • Spotlight Tracks: Suggested Agenda: Alumni
    • Spotlight Tracks: Spotlight Track: Security & Risk
  • Industry
    • Industries: Suggested Agenda: Financial Services
    • Industries: Suggested Agenda: Healthcare
    • Industries: Suggested Agenda: Manufacturing
    • Industries: Suggested Agenda: Public Sector
  • Session Type
    • Ask the Analyst Session
    • Gartner Essentials
    • Keynote
    • Magic Quadrant Theater
    • Roundtables
    • To the Point Sessions
    • Track Sessions
    • Workshop
  • Key Initiative
    • Topic: Artificial Intelligence
    • Topic: Cost Optimization
    • Topic: DevOps
    • Topic: I&O Automation
    • Topic: I&O Metrics
    • Topic: IT Operations Management
    • Topic: IT Service Management
    • Topic: ITIL and Process Improvement
    • Topic: Leadership
  • Suggested
View All \

Please note:

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View Agenda at a Glance (PDF)