Gartner Research

The Whats, Whys, and Hows of Remote Monitoring and Management Service

Published: 09 June 1997

ID: G0045193

Analyst(s): Ellen Carney

Summary

Remote monitoring and management transfers administration of network devices such as servers, hubs, and routers to external service providers. Dataquest believes these services deliver performance aligned with the needs of the client business and provide long-term opportunity for providers.

Table Of Contents
  • Why the Need?
    • Services Definitions
    • What Factors Are Driving Demand for Remote Services
    • Shortage of Trained Technical Resources
    • Round-the-Clock Support for Mission-Critical Servers
    • Proliferation of Operating Systems
    • Build or Buy?
    • Monitoring the Hardware versus Managing the System
    • Managing the Systems and Applications
    • Problem Determination
    • Reporting
    • What's Next?
    • Dataquest Perspective

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